SHIPPING, RETURN, REPLACEMENT AND REFUND POLICY
HOW CAN YOU PLACE AN ORDER?
We ship all over India, as well as 180+ countries.
For delivery of products in India order from DailyObjects.com (Domestic), for delivery outside of India order from DailyObjects.us (International)
This policy is for Indian geo location only, for international policy please check respective website.
ARE THERE ANY SHIPPING CHARGES APPLICABLE ON MY ORDER?
Shipping is free for all prepaid orders above Rs. 1199/-. A flat Rs. 79 charge is applied to all Prepaid orders below Rs. 1199/-.
Rs. 99 extra charges for all Cash on delivery orders. The amount is non refundable.
HOW DOES THE DELIVERY PROCESS WORK?
Once our system processes your order, each product is thoroughly inspected to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partners. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
HOW DO I CHECK THE STATUS OF MY ORDER?
Please tap on the “My Orders” section under the main menu of App/Website to check your order status. Or ask us at Help Desk
MY ORDER WILL BE SHIPPED IN MULTIPLE SHIPMENTS. WHAT DOES THIS MEAN?
Don’t worry! This is a completely normal situation. We make products made to order. If there are multiple products, we ship a product as and when it gets processed, not waiting for the whole consignment to be processed. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive. International orders, in most instances, will be shipped in their entirety as one shipment.
WHAT IS THE ESTIMATED DELIVERY TIME?
Estimated dispatch time of each product is written under the Shipping and Returns tab on the respective product page. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is handling your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
HOW DO I RETURN AN ITEM PURCHASED ON DAILYOBJECTS?
DailyObjects offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 30 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: In the Support section, through your Profile, enter requisite details- Name, registered Phone no., registered Email address, Query Type, Issue Type (wherever asked), add Description (accordingly), and submit. Help Desk A prompt showing your Ticket No. will appear on your screen and a mail with the same information will be Emailed to your registered address.
Step 2: The products will be picked up within 4-5 business days. A refund or replacement will be initiated, thereafter. Please note, refunds/replacement will be initiated only if the products are in appropriate* conditions.
For all communication against raised tickets, please check your registered email IDs.
Inappropriate product conditions:
Product is damaged due to misuse
Returned without proper safety packaging
Product is used or altered
If request is initiated after 30 days of order delivery
Free product or promotional gifts (Freebies)
WHAT ALL CATEGORIES ARE NOT ELIGIBLE FOR RETURN/EXCHANGE?
Discounted or coupon availed Products
Products under Daily Protection cannot be returned keeping in mind hygiene issues.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care Help Desk
An order for Notebooks/ Key Chain/ Cable Wrap/ Screen Guard will be Replaced within 30 days from the delivery date only if the Wrong/Damaged product is delivered.We do not have any returns on these products
I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:
Step 1: Contact our Customer Support team via Help Desk within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.
Step 3: We will pick up the products within 4-5 business days. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
CAN I RETURN PART OF MY ORDER?
Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement/ refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?
Please note, DailyObjects initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a DailyObjects warehouse. In case of any refund discrepancies, DailyObjects may at its sole discretion, request you to share with us a screenshot of your bank statement.
After the refund has been initiated by DailyObjects as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through DailyObjects coupons, which can be used during future purchases.